Beth Macaulay Couture Shipping and Delivery Policy
This Shipping & Delivery Policy outlines the terms under which Beth Macaulay Couture (BMC) processes, dispatches, and delivers orders. It defines the client’s responsibilities and the courier’s liabilities for deliveries.
By placing an order, booking a consultation, or otherwise engaging with BMC’s services (online or in-person), clients acknowledge and agree to be bound by this Policy, alongside BMC’s General Terms & Disclaimers and other applicable policies.
BMC reserves the right to update this Policy to reflect changes in law, industry practice, or operational requirements.
1.1 Availability of Delivery Services
We offer nationwide and international delivery through third-party courier services. The choice of courier will depend on the client’s preference, destination, and applicable service options.
1.2 Costs and Responsibility
Delivery and shipping fees are the responsibility of the client, unless expressly waived as part of a promotional bonus. Courier rates will be communicated before dispatch. Any supplementary delivery services (e.g., expedited shipping, international tracking) requested by the client may incur additional fees.
1.3 Processing and Dispatch Timelines
Orders are dispatched immediately upon completion and receipt of final payment confirmation. Standard processing times will vary depending on the type of garment ordered (e.g., ready-to-wear vs. custom couture), and estimated timelines will be communicated at the point of order confirmation.
1.4 Delivery and Pickup Options
Clients may collect their garments in-store or authorise third-party pickup. Verification of identity or authorisation may be required.
1.5 Risk of Loss or Damage
All garments become the responsibility of the client upon handover to the dispatch company or upon in-store collection. In the event of loss or damage during transit, claims must be made directly to the courier in accordance with their terms and conditions. If the client provides an incorrect or changed delivery address, any additional redelivery costs will be the client’s responsibility.
1.6 Abandoned or Unclaimed Parcels
If a parcel is returned to BMC due to failed delivery attempts, incorrect address details, or refusal of delivery, we will hold the item for 14 days. After this period, storage or re-dispatch fees may apply.
1.7 Delays Beyond Our Control
We shall not be liable or responsible for any failure to deliver, or delay in delivery, caused by events outside our reasonable control. Such events include, but are not limited to, industrial strikes, courier service disruptions, customs delays, fires, floods, natural disasters, acts of terrorism, or governmental restrictions. In such cases, clients will be notified at the earliest opportunity and given the option to continue with the order under the revised timeline or to cancel, in which case applicable refunds will be processed.
